Return policy

In our store, we want you to be satisfied with your purchase. If you need to make a return, you can request it within 30 calendar days of receiving your order, provided that the conditions indicated below are met.

Conditions for making a return

To accept a return, the product must:

- Be unused and in the same condition in which it was received.

- Retain its original packaging whenever possible.

- Show no signs of damage, stains, modifications, or wear.

- Include all accessories that accompanied the product.

How to request a return?

Write to us via our customer service email, indicating:

1. Order number.

2. Reason for the return.

3. Photographs of the product, if necessary.

Once the request has been reviewed, we will indicate the steps to proceed with the shipment.

Return costs

Shipping costs resulting from a change-of-mind return will be borne by the customer, unless the product received is defective, damaged, or does not correspond to the order placed.

If the product is defective or we have made an error in the order, please contact us before sending anything so that we can provide you with a solution.

Refunds

Once the product is received and inspected, we will confirm whether the return has been accepted.

When a refund is applicable, it will be processed using the same payment method used for the purchase, within the applicable legal timeframe.

Damaged or defective products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within the first 48 hours, attaching photographs of the product and the packaging.

This will help us resolve the issue more quickly.

Right of withdrawal

Consumers have the legal right of withdrawal of 14 calendar days, in accordance with the regulations applicable to distance purchases.

This policy does not limit the rights that correspond to the consumer under current legislation.

Last update: September 2026